The 5 Processes of ITIL Service Strategy


The 5 Processes of ITIL Service Strategy

In a world where technology is advancing at a rapid rate, those providing IT services must be alert and strategic when it comes to service delivery.


Business owners who are able to predict the needs of their customers and act on them can easily gain a competitive advantage over their counterparts. This is where ITIL comes in. But what is ITSM?


ITSM is an acronym for IT service management. It can be described as best IT practices that help in aligning IT services with your business needs. It is an approach that helps the business improve customer relations, manage risks, create a scalable IT environment, and increase efficiency.


Lifecycle of ITIL stages


There are 5 stages of the ITIL service lifecycle. They include the following:


     Service strategy

     Service design

     Service transition

     Service operation

     Continual service improvement


Four P’s in the service strategy


There are four stages of a service strategy. They include position, plan, perspective, and pattern. The four P’s are supposed to serve as a guide to your strategy when it comes to outlining and implementing your service plans.


     Perspective: It stipulates the vision or direction that your services should take.

     Position: This is the stage where you compare your strategy with that of your competitors. Doing so will help you to know how to position yourself well in the market.

     Plan: A plan is that stage where you determine the kind of actions you will take in order to attain your vision. You should ensure that the actions you take are both realistic and practical.

     Pattern: These are the important and continuous actions that your business will take for a smooth operation. This includes things such as schedules, policies, budgets, management systems, and processes.


Five ITIL service strategy processes


There are basically five processes in the lifecycle of a service strategy. They include the following:


1.    Strategy management


The first process in the ITIL service strategy is strategic management. The main purpose of strategic management is to ensure that all IT services go hand in hand with the organization’s plans and objectives.


There are three key things you will need to do at this stage. They include assessment, definition, and execution of your service offerings.


2.    IT financial management


This stage comprises budgeting, accounting, and pricing services in order for the company to take care of the expenses and generate revenue from those services.


Accounting is an important process because it gives you an idea of how much you are spending. The process should be conducted by a qualified accountant for accuracy purposes.


3.    Service portfolio management


This process helps in monitoring your services right from the start to the finish. The main aim of SPM is to ensure that every service is in line with your company’s objectives.


4.    Demand management


Demand management makes it easy for businesses to learn, predict and influence the demands of customers for IT services.


5.    Business relationship management


This final step focuses on creating strong relationships with clients.


In general, ITIL is crucial for the operation of many businesses. It acts as the backbone of customer services through efficient IT services.


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